LTL freight & warehousing
Note the exception before the driver pulls away.
DDS puts OS&D documentation on the dock where the freight is — not at a desk an hour later. Photograph the damage, tag the PRO, and the exception is on record with the time and place it was found.
Clean signatures on damaged freight
A rushed receiver signs clear, the damage surfaces at putaway, and now it's concealed damage with a fraction of the recovery odds. The window to document was the fifteen minutes at the dock.
Exception notes without evidence
"1 plt crushed" scrawled on a delivery receipt doesn't survive a carrier's claims review. Photos exist, but they're on a checker's personal phone, undated and unfindable.
Claims filed late, or not at all
The nine-month clock on freight claims runs out faster than anyone expects. Damage that was never centrally recorded never becomes a claim — it just becomes shrink.
How DDS fits your process
The dock is the point of proof
Enroll dock phones once per terminal with a join code. Checkers and receivers document exceptions as they break down loads: photo of the damage, PRO or BOL number in the carrier field, a note on piece count. The report is timestamped at the dock, geotagged to your terminal, and in your OS&D queue before the trailer leaves the yard.
Your claims desk works from one list instead of a dozen camera rolls: filter by carrier to spot patterns, assign exceptions for follow-up, and export the month's records to CSV for your TMS. When a claim is filed, the packet carries photos whose fingerprints prove they haven't been touched since the day of delivery.
Because reports are tied to devices rather than user accounts, turnover on the dock doesn't erode the process — the next hire scans the poster in the dock office and is documenting on their first shift.
Stop arguing about when the damage happened.
A 30-minute walkthrough with your team, on your workflow, with your scenarios.